What is SimpliSafe return policy

In addition to the Limited Warranty you may return the Product to us at any time within 60 days of your order and receive a full refund (“Goodwill Guarantee”). SimpliSafe will send you a postage prepaid return slip, and you must return you the Products to SimpliSafe using such slip.

How long do I have to return my SimpliSafe?

SimpliSafe offers full refunds and returns within 60 days of purchase. After 60 days, you can send your system back, but you may not get a full refund.

How do I return SimpliSafe?

If you need to return your equipment for a refund, please contact us at 1-800-297-1605. As long as you are within the 60 day return window, a member of our customer support team can create a prepaid shipping label with which you can send back any equipment necessary.

Can I cancel my SimpliSafe order?

Yes, SimpliSafe is easy to cancel. Don’t be intimidated by the required phone call. The customer service reps will ask why you want to cancel, but they’re not judging you—it’s just an internal survey so the company can keep an eye on cancellation trends.

Can I sell my SimpliSafe system?

Your devices can be used by a new owner without compromising your information or security. They will not be using your account, but instead will be able to start fresh with their own. To transfer ownership of your SimpliSafe devices, you must first cancel any active monitoring services you are subscribed to.

How do I return SimpliSafe UK?

1. if the Products are faulty or misdescribed;
2. under the Goodwill Guarantee; or.

How do I cancel SimpliSafe without calling?

Don’t spend hours trying to convince SimpliSafe representatives that you really want to cancel the subscription. No need for phone calls, just use DoNotPay and cancel your subscription quickly.

Can I trade in my old SimpliSafe system?

Fortunately, SimpliSafe has been offering a 40% trade-in program if you’re looking to upgrade your old system. For more information about their trade-in program, you can reach out to SimpliSafe Customer Service or check out this SimpliSafe forum.

Is SimpliSafe going to make an outdoor camera?

SimpliSafe has finally added an outdoor camera to one of our favorite build-it-yourself home security systems. … The IP65 ruggedized camera offers a 1080p resolution with HDR, 140-degree field of view, and color “night vision” at a distance up to 10 feet thanks to that LED spotlight.

How long does SimpliSafe take to ship?

You can log on to your SimpliSafe online account (using your email address and account password) and click on “Order History” to view the current status of your order. Ground shipping typically takes approximately 3-5 business days, depending on where the burglar alarm is being shipped to.

Article first time published on

Can I upgrade my old SimpliSafe system?

As a thank you to existing customers who already have Original SimpliSafe systems, we’re offering a 50% discount on your entire purchase when you upgrade to our latest generation! … And with easy installation via the KeyPad or SimpliSafe app—no USB thumb-drive! —setting up your new system will be faster than ever.

Can SimpliSafe be moved to another house?

You can move your SimpliSafe system to a new home by removing all the components from your old home and setting them up in your new home. All you need is adhesive strips. Then, update your address on your account.

What do I do with old SimpliSafe?

Moving In. Now that you’re at your new home, setting your system back up is simple. Just put your sensors back up the same way you did when you first installed your system—adhering them to the wall. If you need new adhesives (or additional sensors to cover all areas in your new place), you can order them here.

Who buys SimpliSafe?

SimpliSafe, the company behind the well-received SimpliSafe home security service, today announced that Hellman & Friedman, the massive venture fund and private equity firm, has taken a controlling interest in the company.

How do I get rid of SimpliSafe?

Deleting Recordings Click on the video preview to show the whole video. Beneath the video you will see a list of all recordings. Tap the three dot menu next to the recording you’d like to delete. Choose Delete Video.

How do I remove my credit card from SimpliSafe?

1. Log in to your account on SimpliSafe.com and navigate to the Monitoring section (or click here)
2. In the upper right portion of the screen, inside the blue bar that spans the width of the screen, click “edit” beneath your current Credit Card information.

How do I pause my SimpliSafe subscription?

To downgrade, suspend, or cancel service, please call our customer support team. For your security, we’ll require your safeword to ensure there are no unexpected or unwanted interruptions of service.

Is SimpliSafe good UK?

SimpliSafe is our top home alarm pick in the UK thanks to its budget-friendly equipment, affordable monthly monitoring rates and easy setup. The SimpliSafe base station works with up to 100 sensors, so it’s easy to adapt this system to any size home or flat.

How much is SimpliSafe per month UK?

PlanMonitoring priceMobile app controlPro£12.99/mo.NoPro Premium£19.99/mo.Yes

Which alarm system is best for home UK?

BrandLearn moreBest home alarm systemSimpliSafeView on SimpliSafeMost trusted pickADTView on ADTMost comprehensive pickVerisureView on VerisureBudget pickRingView on Amazon

Can SimpliSafe be hacked?

SimpliSafe: Unlike ADT, hacks aren’t uncommon for the newer security company SimpliSafe. Rather, in 2019 a Youtube account named LockPickingLawyer discovered that they could hack the SimpliSafe security system with a $2 dongle from Amazon when physically near the system.

Do SimpliSafe cameras record all the time?

No, neither of SimpliSafe’s cameras record all the time. SimpliSafe doesn’t currently offer 24/7 continuous recording for either the SimpliCam or the Video Doorbell Pro.

Is SimpliSafe monitoring worth it?

I definitely recommend going with a paid monitoring plan. At $24.99 per month, the SimpliSafe Interactive plan is affordable, and it comes with camera support, professional monitoring, and of course SimpliSafe’s handy mobile app. SimpliSafe’s monitoring is some of the most affordable you’ll find.

How do I know what generation SimpliSafe I have?

Does your Keypad look like the one pictured to the left? Then you’re in the right place! You’ve got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe.

Does SimpliSafe doorbell work with old doorbell?

SimpliSafe Doorbell was designed to work with an existing doorbell, although it can work without an existing doorbell so it needs to be connected to a primary power source. … The SimpliSafe doorbell is compatible with any transformer that can deliver 8-24 V AC.

Can you use two base stations with SimpliSafe?

SimpliSafe does not have a range extender or the ability to link two base stations. The DIY set-up method to ensuring maximum range on your security system is to move your sensors and base station around testing them intermittently until you find a configuration that works.

Why is SimpliSafe bad?

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016. As recent as 2019, there were reports that the system could be compromised with a wireless emitter. We prefer Frontpoint’s experience and trustworthiness over SimpliSafe’s ease of installation.

Is SimpliSafe worth the money?

As DIY security systems go, we think SimpliSafe is a good choice. We see it as a cheap, reliable option for home security. The online ordering is super convenient, the DIY installation is easy, and the system worked well during our tests.

Does SimpliSafe announce door open?

No, there is no way to audibly announce which specific entry is being opened.

Can I add a second keypad to my SimpliSafe system?

If you are installing a new Keypad to an existing system it can be added through your existing Keypad, or the Easy Setup Wizard. View this page for additional information. Our support team will be happy to help if you experience any issues during installation.

Why is my SimpliSafe keypad dead?

Either unplug the base station and bring it closer to the keypad, or slide the keypad off its bracket and bring it closer to the base station. Try to arm the system through your keypad, and see if it works. If it does, try moving your base station to a slightly closer location to your keypad.